Monthly Complaint Data

Annexure B

Format for Investor Complaints Data to be displayed by Stock Brokers on their respective websites


Data for every month ending (Feb 24)

S N

Received from

Carried forward from previous

month

Received during the month

Total Pending

Resolve*

Pending at the end of the month**

Average Resolution time^ (in days)

 

 

 

 

 

Pending for less than 3 months

Pending for more than 3 months

 

1

2

3

4

5

6

7

8

1

Directly from

Investors

0

0

0

0

0

0

0

2

SEBI

(SCORES)

0

0

0

0

0

0

0

3

Stock

Exchanges

0

0

0

0

0

0

0

4

Other

Sources (if any)

0

0

0

0

0

0

0

5

Total

0

0

0

0

0

0

0

Trend of monthly disposal of complaints (February, 2024)

SN Month Carried forward from previous month Received Resolved* Pending**
1 2 3 4 5 6
1 December 2021 2 0 0 2
2 January - 2022 2 0 0 2
3 February - 2022 2 0 0 2
4 March - 2022 2 0 0 2
5 April - 2022 2 0 0 2
6 May - 2022 2 0 0 2
7 June - 2022 2 0 0 2
8 July - 2022 2 0 0 2
9 August - 2022 2 0 0 2
10 September - 2022 2 0 0 2
11 October - 2022 2 0 0 2
12 November - 2022 2 0 0 2
13 December - 2022 2 0 0 2
14 January - 2023 2 0 0 2
15 February - 2023 2 0 0 2
16 March - 2023 2 0 2 0
17 April - 2023 0 0 0 0
18 May - 2023 0 0 0 0
19 June - 2023 0 0 0 0
20 July - 2023 0 0 0 0
21 August - 2023 0 0 0 0
22 September - 2023 0 0 0 0
23 October - 2023 0 0 0 0
24 November - 2023 0 0 0 0
25 December - 2023 0 0 0 0
26 January - 2024 0 0 0 0
27 February - 2024 0 0 0 0
28 March - 2024 0 1 0 1
29 April - 2024 0 0 1 0
30 May - 2024 0 0 0 0

*Should include complaints of previous months resolved in the current month, if any.

**Should include total complaints pending as on the last day of the month, if any.

^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of annual disposal of complaints

SN Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
1 2017-18 0 1 1 0
2 2018-19 0 17 16 1
3 2019-20 1 6 1 6
4 2020-21 6 1 6 1
5 2021-22 1 5 4 2
6 2022-23 2 0 2 0
7 2023-24 0 1 1 0
8 2024-25 0 0 1 0
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